Refund & Cancellation Policy

Thank you for choosing IslandSpan Solutions Pvt Ltd. We are committed to delivering high-quality custom software solutions and providing a transparent, fair refund and cancellation experience. This policy explains how cancellations and refunds are handled for our services.

1. Nature of Our Services

IslandSpan Solutions provides custom software development, backend architecture, cloud & DevOps, and monthly support/maintenance services. Because every project is unique and tailored to your requirements, each engagement is governed by a scope of work, project plan, and payment schedule agreed upon before work begins.

2. Cancellation Policy

You may cancel a project before work begins by contacting us. Depending on the stage of the project, the following applies:

• • Cancellation before any work has commenced: eligible for a full refund of amounts paid, excluding any non-refundable setup or consultation fees agreed upon in advance.
• • Cancellation after work has commenced: you will be charged for the work completed up to the date of cancellation, and the remaining balance will be refunded.
• • Cancellation of ongoing monthly support/maintenance retainers: retainers are billed per month and may be cancelled at the end of the current billing cycle. Unused pre-paid hours will be refunded.

3. Refund Eligibility

Refunds are issued at our discretion and in accordance with the terms of your project agreement. To be eligible for a refund:

• • The refund request must be submitted through an approved channel (email or the payment provider used for the transaction).
• • Any completed deliverables, work products, or incurred costs up to the date of the request will be deducted from the refund amount.
• • Services already fully delivered or consumed are non-refundable.

4. Refund Processing

Once a refund is approved, we will initiate the refund through our payment processor. Approved refunds are typically processed within 7–10 business days. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

5. Non-Refundable Items

The following are non-refundable:

• • Completed project milestones or deliverables already handed over and accepted.
• • Non-refundable setup, discovery, or consultation fees explicitly stated in your agreement.
• • Third-party costs (software licenses, hosting, domains, payment gateway fees) already incurred on your behalf.

6. Contact Us

If you have any questions or concerns regarding this Refund & Cancellation Policy, or wish to request a refund, please contact our team:

Email: islandspansolutions@gmail.com
Phone: 077 336 1715
Website: www.islandspansolutions.com